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Returns and Refunds

At Marmalade Floral we understand how important it is for your special event to be perfect! For this reason we bend over backwards in order to assure that what you receive is of the highest quality and exactly what you expected. If, for whatever reason, you are unsatisfied with your order, you can return the order for free as long as you do so within 7 days of receipt. For full details, see below.

Returns & Exchanges

If you are unsatisfied with your item, we are glad to offer free exchanges, including reimbursed return shipping costs. Simply return the item and let us know what changes you would like made, and we will get a new item out to you as quickly as possible. Your satisfaction is guaranteed!

To exchange an item, please send us an email at marmaladefloral@gmail.com and send your item to: 649 E 200 N Provo Utah US 84606. Your shipping costs will be reimbursed for USPS First Class US and First Class International.

Refunds (if applicable)

For damaged items, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, including your return shipping costs.

Late or missing refunds (if applicable)

If you have not received your refund after 3 business days please contact us at marmaladefloral@gmail.com.

Return Shipping

To return your product, you should mail your product to: 649 E 200 N Provo Utah US 84606. Your shipping costs will be reimbursed for USPS First Class US and First Class International.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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