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FAQs

 Why choose silk flowers over live flowers?

As designers, we love them both! But as a bride, consider this: Silk flowers won't wilt on your wedding day and will stand up to all kinds of use. No lost petals and no bruised stems! Silks also provide a higher bang for your buck than live flowers. We use only the finest silk materials, and few-if any-of your guests will know they aren't live. Best of all, they will look that way forever! No need to time a perfect delivery with the florist, or worry about whether the flowers will be fresh: silk flowers have no shelf life! They ALWAYS look perfect.

With silks, you know exactly what you will be getting the day of your wedding, no surprises. For custom orders I'll even send you pictures for your approval and any minor changes before I ship. Silk flowers are a great, hassle-free way to create a memory that will last a lifetime!

How can I get in touch with you for a custom request?

We love custom requests! Please reach out to us via our Contact Us form, our Facebook page, or by email at ash@marmaladefloral.com.

What is the cost and speed of shipping?

Standard shipping is FREE for all orders! No gimmicks, no minimum order values. Expedited shipping methods are also available at carrier rates.

Available shipping methods, rates and expected delivery times by destination can be found on our Shipping page.

Note: Each order is made by hand and may take as long as 1-2 weeks to create before shipment. Please factor this into your delivery time. Rush orders are available for an additional fee when materials are available. If you are interested in a rush order, please send us an email or message!

Do you ship internationally?

Absolutely!

What is the typical turnaround time for an order?

Orders are completed and shipped within 1-2 weeks unless otherwise noted. Expedited orders (based on available supplies) may be possible for an additional fee. If you would like your order expedited please let us know!

What is the process for a custom request? Can I see my flowers before they are complete?

We want your event to be perfect! We will discuss your preferences and record every detail in the order. Once you have placed your order, one of every item type will be created. At that point we will send you a photo of each item for your approval and to make any minor modifications. Only after your approval will we complete and ship your order.

For large orders (>$1,000) we first require a non-refundable deposit of 50% of the total payment. Following approval, we then require payment for the remainder of the order before shipment.

Do you accept returns or refunds?

We will exchange any item and pay for return shipping if the item does not meet your expectations. Your satisfaction is guaranteed! For additional information please see our Returns and Refunds page.

Who designs the flowers for Marmalade Floral?

Ashley Freeze is the owner and lead designer of Marmalade Floral. Ashley started designing floral arrangements beginning with her Mother’s wedding in 2006. She designed for other weddings and events and kept hearing she should open up an online store, and finally decided to do it in May 2016! Marmalade Floral is based in Seattle.

How did you get the name Marmalade Floral?

When they were newlyweds Ash and her husband lived in a small apartment in west Salt Lake City, Utah, USA in a historic neighborhood called the Marmalade District. In the 1800s the area was filled with orchards and flowers, and it’s still one of the most beautiful, green, and flower-filled places in the city. Ash has fond memories of their time there and this is a way for her to bring those memories into her work.

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